Overview
We want you to be happy with your pledges and purchases from 10 Spot! This policy outlines the guidelines for:
- Receiving a refund for pledges made to a creator’s campaign.
- Returning or receiving a refund for misprinted/damaged/defective items or packages lost in transit.
What Can Be Returned?
We accept returns for:
Misprinted Items: Items where the print has an error compared to the image on the product page.
Damaged Items: Items that arrive with physical damage.
Defective Items: Items that are malfunctioning or unusable due to a defect.
Packages Lost in Transit: Items where the tracking information shows the package is lost and not delivered.
Time Limits for Returns / Exchanges / Refunds
Misprinted/Damaged/Defective Items: Claims must be submitted within 14 days of receiving the product.
Packages Lost in Transit: Claims must be submitted within 7 days after the estimated delivery date.
Pledge Modification and Cancellation: Claims must be submitted within 5 days after the pledge being made. Pledge amounts cannot be modified. Incorrect amounts can be made through a refund, if new pledge amount will be lower; or via an additional pledge, if pledge amount will be higher.
Non-Returnable Items
We cannot accept returns for:
Buyer’s Remorse: Since our products are custom printed on demand, we cannot offer refunds for simply changing your mind.
Sale Items: All sales on discounted items are final.
Items not in Original Condition: We can only accept returned items that are unused, unwashed, and in the original packaging.
How to Return an Item
Contact Us: Before returning any item, please contact our customer service team to initiate a return request. Do not return products without contacting 10 Spot first. This helps us track your return and ensure it’s processed efficiently.
Approval and Instructions: Once we receive your request, we’ll review it and notify you of the approval or rejection. If approved, we’ll provide instructions on where to return the misprinted/damaged/defective item(s).
Return Shipment: You are responsible for covering the shipping costs for your return. We recommend using a trackable shipping service with insurance for valuable items.
Refunds
Pledge Refund Policy: 10 Spot does not offer pledge refunds after 5 days from the pledge being made. 10 Spot does not guarantee the fulfillment of a Creator’s fundraising goals.
Processing Time: Once we receive and inspect the returned item, we’ll notify you of the final decision on your refund request. 10 Spot is not responsible for facilitating pledge cancellations or refunds after the five (5) business day window.
Approved Refunds: If approved, your refund will be issued within 14 business days to your original payment method.
Late or Missing Refunds: If you haven’t received your refund after the expected timeframe, follow these steps:
Check your bank statement again.
Contact your credit card company.
Contact your bank.
Some financial institutions refund posts can be delayed. Each institution has their own policy on the number of days they hold the refund before posting to your account. Verify their refund acceptance policy first if you have not received your refund. If you’ve completed these steps, have waited the 14 business days, and still haven’t received your refund, please contact us.
Exchanges
We currently only offer exchanges for defective or damaged items. If you need to exchange a defective or damaged item for the same product, contact us via email and we’ll provide instructions on where to send the return.
Need Help?
If you have any questions regarding our return and refund policy, please don’t hesitate to contact our customer service team. We’re here to help!